Frequently Asked Questions
To track your order, simply log in to your Desertcart account, go to "My Orders," and select the order you'd like to track. You'll find the most up-to-date tracking information on that page.
To view your orders, click below: View Orders
If your tracking link isn’t working, don’t worry—it may take a few hours for the tracking details to update. Please check back later.
If the issue continues, our customer support team will be happy to help you. Need help? Reach out here: Contact Support
In Transit: Your order is on its way to the delivery address.
Out for Delivery: Your package is with the courier and should arrive shortly.
Desertcart is a global online shopping platform that connects customers with over 100 million original products from trusted suppliers and brands around the world.
We make it easy to discover and purchase unique items that may not be readily available in local stores—delivered straight to your door in over 100 countries. At Desertcart, we’re committed to providing authentic products and a seamless international shopping experience.
Desertcart partners with a wide network of reputable international suppliers, including major global retailers and official brand distributors.
This allows us to offer a diverse selection of authentic, high-quality products—direct from the source. Our commitment to trusted sourcing ensures that every item you receive is genuine and reliably shipped from its original supplier.
Desertcart operates as a direct seller rather than a marketplace. This means we manage the entire process—from sourcing to delivery—ensuring a smooth and consistent shopping experience.
While we’re not a platform for third-party sellers, we source our products from reputable international retailers and authorized distributors. This allows us to offer a curated selection of authentic products with quality and service you can trust.
Yes, shopping on Desertcart is completely safe and secure. We prioritize your privacy and data protection at every step.
Our platform uses SSL encryption to safeguard all personal and payment information during transactions. We are also compliant with leading data security standards to ensure your information is handled with the highest level of care.
Any payment details you choose to save are stored securely, only with your consent, and are never visible to third parties—including us.
Yes, absolutely. Desertcart only offers 100% authentic products—we do not sell counterfeit, replicas, or imitation items.
All products are sourced directly from the official catalogs of trusted retailers and authorized suppliers. Our goal is to provide you with genuine, high-quality items so you can shop confidently and securely.
Can’t find what you’re looking for? No problem! With Desertcart’s SelfShip service, you can shop from almost any online store worldwide.
Just have the item shipped to one of your personal SelfShip addresses in select countries, and we’ll take care of getting it delivered to your door. It’s the perfect solution for unique or hard-to-find products not currently listed on our platform.
If a product isn't currently listed on Desertcart, you can still get it through SelfShip. We'll provide you with a dedicated shipping address in select countries—simply place the order yourself, send it to that address, and we'll manage the rest, including international delivery straight to you.
Looking for something specific? Request via SelfShip
While we strive to offer a wide selection globally, some products may be unavailable in certain regions due to shipping restrictions, customs policies, or local regulations.
We’re always working to expand our reach and make more items accessible, so stay tuned as our catalog continues to grow.
Shipping costs are calculated based on the product’s weight, size, and delivery destination.
To keep things transparent, the exact shipping fee for your order will always be shown at checkout—no surprises.
Yes! Desertcart proudly ships to over 100 countries worldwide, bringing global products right to your doorstep.
Browse our full list of supported destinations below:
Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Canada, Cayman Islands, Chile, China, Colombia, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Egypt, Faroe Islands, Fiji, Finland, France, French Polynesia, Gambia, Germany, Gibraltar, Great Britain, Greece, Grenada, Guadeloupe, Guam, Guernsey, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mali, Malta, Martinique, Mauritius, Monaco, Mongolia, Morocco, Netherlands, New Caledonia, New Zealand, Nigeria, Norway, Oman, Pakistan, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Tunisia, Turkey, United Arab Emirates, United States, Uruguay, Vietnam, Zambia.
At the moment, we do not offer same-day or local express delivery, as our products are shipped from a variety of international locations.
However, we work hard to ensure fast processing and efficient shipping wherever possible. If speed is a priority, keep an eye out for items with shorter delivery estimates listed right on the product page.
To check your delivery timeline, view delivery estimates.
It depends on your order status. If your order is still marked as "Processing," "Confirmed," or "Preparing for Shipment," there's a chance we can update the shipping address for you.
Check your order status via My Orders and, if it's still early, reach out to our support team for assistance:
Please note that once an order has been shipped, we’re unable to change the delivery address.
The delivery partner for your order depends on your country of residence and the specific item you purchased.
We work with a variety of reliable logistics providers in each region to ensure your order arrives safely and on time.
Select your country below to view your local delivery partner and support contact information.
We work with a network of trusted and reputable courier partners to ensure your orders are delivered safely and on time.
The specific courier may vary depending on your location and the item ordered.
No need to worry — if you're not available when your package arrives, most couriers will make additional delivery attempts.
You can also usually reschedule or update delivery instructions through the courier's website.
If delivery isn't successful after multiple attempts, the package will be returned to the Desertcart warehouse.
To check your delivery status or see if a redelivery is possible, click below: track my order
Orders are typically returned if the shipping address is incomplete or incorrect, or if the courier is unable to complete delivery after several attempts.
If this happens, our support team will gladly help you resolve the issue and explore next steps. contact support
Currently, our courier partners don't offer the option to pre-select a delivery date or time slot.
However, most couriers will notify you ahead of time before making a delivery attempt, giving you the opportunity to coordinate directly if needed.
To stay updated on your delivery, click below: track my order
We accept returns within 15 calendar days of delivery for Standard Users, and 30 calendar days for PRO Members — as long as the item is in its original condition and packaging.
Some products are not eligible for return. You'll find item-specific return info directly on the product page.
Non-returnable items include (but are not limited to):
- Beauty products
- Swimwear
- Underwear
- Food & beverages
- Jewelry
Returning a product is simple! If your item is eligible and still in its original condition, you can initiate a return directly from your Order History.
Click below to begin: start a return
Once we receive and inspect the returned item, your refund will be processed within 5–10 business days.
The amount will be credited back to your original payment method.
Please note that exact processing times may vary depending on your bank or payment provider. contact support
We're sorry about that — and we'll fix it right away!
If your item is damaged, defective, or not what you ordered, please contact our support team so we can arrange a replacement or a full refund.
In most cases, shipping fees are non-refundable.
However, if the return is due to an error on our part — like sending you the wrong item or a damaged product — we'll refund the shipping costs as well.
You can check the return terms for your specific order under My Orders.
Most items sold on Desertcart can be returned if they are in unused condition with original packaging.
However, certain categories — such as personal care, perishables, and intimate apparel — are non-returnable due to hygiene or safety reasons.
Always check the product page for item-specific return eligibility.
You'll find the most accurate information in your My Orders section — including eligibility, return status, and refund timelines.
If you still have questions, our support team is here to help.
To speed up delivery, we may ship your items in separate packages, especially if they come from different warehouses or suppliers.
This means they may arrive on different days, even if you placed one order.
You can view the status of each item individually from your order page:
It's easy! Just browse our website, add your favorite items to your cart, and proceed to checkout. You'll be prompted to log in or create an account, select your delivery address, and choose your payment method.
Still deciding? Explore our most popular picks here:
We know plans can change — that's why we allow cancellations as long as your order hasn't shipped yet.
To check if your order is still eligible, go to My Orders and look at the order status. You'll be able to cancel if it's marked as:
- Pending Payment
- Processing
- Confirmed
- Preparing for Shipment
If your order shows as Shipped or Out for Delivery, we're no longer able to make changes or cancel it — but you can still request a return once it's delivered (depending on the item).
To view your order status or cancel an order, click below: my orders
We'll always notify you by email if an order is cancelled. Some common reasons include:
- The item became unavailable or can't be shipped due to customs, size, or safety restrictions
- A payment or verification issue that wasn't completed in time
You'll receive a full refund for any cancelled items, and you're welcome to place a new order at any time.
Yes! Feel free to add as many units as you need to your cart — unless the product has a listed quantity limit.
If you're planning a purchase over $10,000 or need help with large-scale or commercial orders, our team would be happy to help you with a custom quote and logistics support.
If an item becomes unavailable after your order is placed, we'll notify you right away and refund you in full for that item. The rest of your order will still be delivered as scheduled.
You'll see updates in your order history: track my order
Creating an account is quick and easy! Just click "Sign Up" at the top of our homepage and enter your name, email address, and a secure password.
Prefer convenience? You can also sign up using your Google or Facebook account. sign up
No worries — it happens! Simply enter your email on our password reset page, and we'll send you a link to create a new one in seconds.
To update your contact details, log into your account and head to Account Settings.
You may be asked to verify the changes via email or SMS for security.
We're sorry to see you go! If you'd like to close your account and have your data removed, just send a request to our support team — we'll handle the process securely and promptly.
Go to your Account → Address Book to easily add, edit, or remove your shipping addresses anytime.
Desertcart PRO is our premium membership program designed to elevate your shopping experience. As a member, you'll enjoy perks like free or discounted shipping, priority customer support, and access to exclusive deals — all tailored to make your orders faster, easier, and more rewarding.
Currently available in:
Australia, Bahrain, Great Britain, India, Ireland, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates
Want to explore the full list of benefits? view DesertCart PRO
Subscribing is simple! You can join Desertcart PRO directly from your Account Settings or during checkout when available. Just pick your preferred plan, confirm payment, and your benefits start right away.
You're in control of your subscription at any time. Head to the Memberships section in your account to upgrade, cancel, or renew your plan with just a few clicks.
Yes — to keep your benefits uninterrupted, Desertcart PRO is set to auto-renew. But don't worry, we'll send you a reminder before renewal, so you can make any changes if needed.
To view or update your renewal preferences: review membership settings
In certain cases, yes. If you haven't used any benefits during the current billing cycle and your request is made shortly after renewal, you may be eligible for a refund. Reach out to our support team to check your options.
We accept a wide range of secure payment options to make your shopping experience smooth and flexible. These include:
- Credit/Debit Cards: Visa, Mastercard, American Express, Maestro
- Digital Wallets: Apple Pay, Google Pay
- Buy Now, Pay Later: Tabby (available in select countries)
- PayPal: Where supported
Your payment information is protected by SSL encryption and industry-standard data security protocols. We never share or store your card details without your consent.
💡 Available payment methods may vary slightly depending on your country of residence and the currency selected at checkout.
Need help with a payment issue? contact support
Yes, shopping on Desertcart is completely secure. We take your data privacy and payment security very seriously.
- SSL Certification: All information you enter is encrypted via SSL (Secure Socket Layer) to ensure it's transmitted safely over the internet.
- PCI DSS Compliance: We follow the Payment Card Industry Data Security Standards (PCI DSS) to protect your payment information at every step.
- Strict Privacy Practices: Your card details are never visible to us or shared with third parties without your explicit consent.
- Secure Payment Gateways: Transactions are processed only through trusted and verified payment providers.
We're committed to safeguarding your information, so you can shop with total confidence.
Still have questions about payment security? contact support
Payments can fail for a few reasons — the most common are incorrect card details, expired cards, or bank restrictions.
Please double-check your info and try again. If the issue continues, try a different payment method or contact your bank for help.
Need assistance? contact support
Yes! We regularly share exclusive deals, promo codes, and seasonal discounts — so there's always a way to save.
To stay updated on the latest offers:
- Subscribe to our newsletter
- Enable marketing emails and push notifications
- Follow us on social media for real-time promos
Gift cards aren't available just yet — but they're coming soon!
Stay connected and never miss a deal:
Yes — depending on your country, customs duties or import fees may apply. The good news? In most cases, you'll see all applicable charges at checkout, so there won't be any surprises at delivery.
At Desertcart, we aim to make international shopping as smooth as possible. In most cases, the customer is responsible for any applicable customs duties or import taxes. However, we do our best to show all costs upfront at checkout so there are no surprises at delivery.
Duties are included upfront for these countries:
If you're shipping to any of the countries below, Desertcart handles all import fees and duties for you, so nothing is due when your order arrives:
Andorra, Australia, Bahamas, Bahrain, Brunei, Canada, Chile, Cyprus, Germany, Great Britain, Guadeloupe, Hong Kong, India, Ireland, Israel, Japan, Jordan, Kuwait, Lebanon, Luxembourg, Malta, New Zealand, Oman, Philippines, Qatar, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, United Arab Emirates
Duties may apply upon delivery in these countries:
For other destinations, you may need to pay customs charges when your shipment arrives. This includes countries like:
Angola, Argentina, Austria, Bangladesh, Belgium, China, Colombia, Denmark, Egypt, France, Indonesia, Italy, Kenya, Malaysia, Morocco, Netherlands, Nigeria, Norway, Pakistan, Poland, Spain, Sweden, Tunisia, Turkey, USA, Vietnam, and many more.
(Full list available if needed.)
We always strive to provide a landed cost where possible. If not, we'll notify you at checkout so you know what to expect.
Yes — if there's a delay due to customs, you'll receive an email update with any required actions.
Import fees are calculated based on your destination country's regulations, the product type, and total value. These are automatically shown at checkout when available.
Customs fees are typically non-refundable, unless the return is due to a product issue (like damage or wrong item). If you're eligible, our support team can help.
Your privacy is our priority. We use SSL encryption and follow industry-standard data protection protocols to secure your personal and payment information. Your data is stored safely and never shared with third parties without your consent, in full compliance with international privacy laws like GDPR and CCPA.
Absolutely. All transactions are encrypted using SSL (Secure Socket Layer) technology, and Desertcart is PCI DSS compliant — the gold standard for handling credit card information securely.
If you notice anything unusual — such as unauthorized logins or transactions — please contact our support team immediately. We also recommend updating your password and checking your recent account activity.
You're welcome to browse without signing in. However, to place an order, you'll need to create an account so we can ensure accurate delivery and keep you updated on your order status.
You have the right to request deletion of your personal data. Just reach out to us with a data deletion request, and we'll handle it securely, in accordance with applicable laws.
Official emails will always come from @desertcart.com. We will never ask for your password, credit card info, or OTP via email, phone, or SMS. If something feels off, don't engage — just report it.
Don't click on any suspicious links or attachments. Instead, forward the message to us so our team can investigate and take action.
No. We never request payments outside our official website or app. If you receive such a request, it's a scam. Please report it immediately.
Watch out for:
- Fake Desertcart websites or social media pages
- Unusually low prices from non-verified sources
- Requests for payment through third-party apps
Always double-check the URL and stick to www.desertcart.com or our official app.
Need help with an order or have a question? We're here for you.
You can chat with us, send an email, or submit a support request — whatever works best for you.
Yes! Shop, track orders, and manage your account on the go with our app, available on iOS and Android.
Go to "My Orders" in your account, click the order, then select "Download Invoice."
Absolutely! Businesses often use Desertcart to source in bulk — no minimums required.
If your order exceeds $10,000 or you need help with a large shipment, we'll help you coordinate everything.
You'll find our Terms & Conditions, Privacy Policy, and Return Policy at the bottom of our site — or use the quick links below:
